At TrueFace, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our identity verification platform.

1. Information We Collect

Account Information

When you create a TrueFace account, we collect:

Email address
Phone number (optional)
Name as you choose to display it
Profile photo

Biometric Information

When you use our verification features, we process biometric data including:

Facial geometry for liveness verification
Photo comparison data

Important: Biometric data is processed in real-time and is NOT permanently stored. We use it only to verify your identity at the moment of verification.

Device Information

We automatically collect certain device information including:

Device type and operating system
Browser type and version
IP address (anonymized)
Time zone and language preferences

Usage Data

We collect information about how you interact with TrueFace, including:

Verification timestamps
Features used
Error logs (for troubleshooting)

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process identity verifications
Generate and share your Trust Card when you authorize it
Communicate with you about your account
Detect and prevent fraud or abuse
Comply with legal obligations

3. How We Share Your Information

We only share your information in the following circumstances:

With your consent: When you explicitly choose to share your Trust Card with someone
Service providers: Third parties who help us operate our platform (under strict confidentiality agreements)
Legal requirements: When required by law or to protect our rights
Business transfers: In connection with a merger, acquisition, or sale of assets

We never sell your personal information to third parties.

4. Data Retention

We retain your account information for as long as your account is active. Verification records are retained for a limited period to provide you with history and for fraud prevention. You can request deletion of your account and associated data at any time.

5. Your Rights

Depending on your location, you may have the following rights:

Access: Request a copy of your personal data
Correction: Update or correct inaccurate data
Deletion: Request deletion of your data
Portability: Receive your data in a portable format
Opt-out: Opt out of certain data uses

California Residents (CCPA): You have the right to know what personal information we collect, request deletion, and opt-out of the sale of personal information (which we do not do).

EU Residents (GDPR): You have additional rights including the right to object to processing and to lodge a complaint with a supervisory authority.

6. Biometric Data Compliance

TrueFace is fully compliant with biometric information privacy laws, including:

Illinois Biometric Information Privacy Act (BIPA)
Texas Capture or Use of Biometric Identifier Act
Washington Biometric Identifiers Law
Other applicable state and federal regulations

We obtain your informed consent before collecting any biometric data, clearly disclose how it will be used, and do not retain biometric identifiers longer than necessary.

7. Children's Privacy

TrueFace is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

8. Security

We implement industry-standard security measures to protect your information, including:

End-to-end encryption for data transmission
Secure cloud infrastructure
Regular security audits
Access controls and authentication

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@trueface.com
Address: TrueFace, Inc.